YIYI Mesh Belt After Sales: If Something Goes Wrong

Page 1. AFTER DELIVERY IF SOMETHING GOES WRONG How we review a problem and protect your next order PROVEN · STABLE · VERIFIED YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 01 / 11

Page 2. AFTER-SALES IN 9 PHOTOS Why we can review a problem quickly YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 02 / 11 1 Your drawing The approved revision is kept. 2 Material records Mill documents and tests per batch. 3 First article Measured values on file. 4 Final inspection Photos of your belt before packing. 5 Drum test Where it applies, on file. 6 Packing Inner and outer packing photos. 7 Batch code Traces a part to its batch. 8 Our team Replies within 8 working hours. 9 Your next order Checked against the cause.

Page 3. WHAT BUYERS ASK Four questions buyers ask about after-sales YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 03 / 11 The real test of a supplier is what happens after the belt arrives. Your question What we show you Pages Will anyone answer me? Who replies and how quickly. 4 What should I send? The information that makes a review fast. 5 How do you decide what went wrong? Review from the records of your order — not by assumption. 6–9 Will it happen again? Corrective action checked on your next order. 10 How you can check: keep your order number and photos of the belt from the day it arrives.

Page 4. WE ANSWER You report it — we reply YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 04 / 11 Your concern: messages that go unanswered once the belt is paid for. How Send your message to info@yiyimeshbelt.com or WhatsApp +86 134 5177 3742. We reply as soon as we see your message, within 8 working hours (our usual practice, not a contractual deadline), and a problem report gets priority. The office team who answers you (faces blurred) Our reception (faces blurred) How you can check: send photos and videos with the first message; it saves a round of questions.

Page 5. WHAT TO SEND What helps us review a problem quickly YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 05 / 11 Your concern: weeks of questions before anyone looks at the problem. Item Detail Order Order or PI number, belt type and width What you see Photos and a short video of the problem, with a ruler where a size matters Where Position on the belt and in the machine; how long it has run Conditions Product, temperature, load, speed, washing Installation How the belt was joined, tensioned and tracked; sprocket and drum condition How you can check: a short video of the belt running often shows more than ten photos.

Page 6. HOW WE REVIEW Our review steps YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 06 / 11 Your concern: a supplier who blames the customer — or promises anything to end the call. # Step What happens 1 Priority response Your report is answered first. 2 Collect information Order records, your photos and videos. 3 Production and QC review The drawing, material, first-article and final-inspection records of your order are checked. 4 Cause and responsibility Explained from the records and your evidence. 5 Solution Agreed with you for the specific case. There is no fixed warranty period or automatic replacement for every belt. 6 Record and prevent The cause is recorded; corrective action is taken. 7 Recheck Your next order is checked against the cause. How you can check: we do not accept all liability automatically, and we do not blame the customer automatically.

Page 7. YOUR RECORDS The records we check for your order YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 07 / 11 Your concern: "we checked everything" with nothing to show. Records Your approved drawing, material documents, first-article photos with measured values, final-inspection and packing photos — kept with your order. Approved drawing First-article measurement Final-inspection measurement How you can check: ask us to share the records of your order during the review.

Page 8. TRACEABILITY A part traced to its batch YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 08 / 11 Your concern: no one can tell which batch a faulty part came from. How A batch code can be stamped on parts. Material and production records link the batch to the steel and the inspection. Batch code on a tier plate Material test records per batch How you can check: ask for a batch code on your belt when you order.

Page 9. PACKING AND TRANSIT Packing photos for transit questions YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 09 / 11 Your concern: damage in transit with no proof of how the belt left the factory. How Inner and outer packing are photographed before shipment. If a case arrives damaged, those photos and your arrival photos are compared. Inner film before closing Closed and strapped case Cases at a buyer's site (blurred) How you can check: photograph the cases when they arrive, before unpacking.

Page 10. YOUR NEXT ORDER The cause is checked on your next order YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 10 / 11 Your concern: the same problem on the next belt. How The corrective action is recorded with your order. On the next order the same point is checked again before shipment, using the same approved drawing. The drawing kept for repeat orders Pitch re-checked before shipment How you can check: quote your previous order number when you reorder.

Page 11. PROVEN · STABLE · VERIFIED Metal Conveyor Belt Manufacturer Email: info@yiyimeshbelt.com Phone / WhatsApp: +86 134 5177 3742 Website: www.yiyimeshbelt.com www.yiyimeshbelts.com Company: Ningjin Yiyi Mesh Belt Co., Ltd. Tell us what happened Order or PI number Photos and a short video Position on the belt and machine Running time and conditions Installation details Request a Drawing Review for OEMs & Professional Distributors YIYI MESH BELT www.yiyimeshbelt.com www.yiyimeshbelts.com 11 / 11 Document YIYI-PPT-N36 · Revision 2026-11-03 · Ask us for the latest revision